Know what your programs are doing, what results you're generating and how current performance compares with past history with iView online reporting from West Direct.

With iView, you have secure, reliable, real-time access to the information you need to make immediate decisions that enhance your bottom line. You are able to:

  • Gain 24/7 access to call volume information generated by numerous campaigns
  • View call activity in real-time and retrieve ad hoc trend reports
  • Identify campaign effectiveness by media source with real-time counts that provide immediate metrics
  • Review call specifics with near real-time access to customer call recordings
  • Generate historical campaign reports that provide you with the data you need for detailed campaign analysis

Know where you stand - and where you're heading.

With iView from West Direct, you have the immediacy you need to make your programs and campaigns more effective than ever.

iView Reporting

Clients can access their reports online, any day, any time.

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  • Did you know?

    • West clients include 9 of the top 10 communication providers.
    • West clients include 8 of the top 10 commercial banks.
    • West clients include 7 of the top 10 managed care providers.