Since 1986, West Direct has been partnering with consumer marketing companies who use the power of media to reach their customers. These companies represent nearly every industry, as well as the leading brand-names in business today - from Fortune 1000 to the top DRTV companies. For years West has also been supporting government agencies and federal programs. In 2008, the West Direct Government Services group was formed to provide a higher level of service and support to the government sector.

The reason is clear. No one offers the level of service, the degree of expertise and the full-complement of resources that West Direct is able to provide. The result is the ability to process billions of minutes in voice-related transactions every year - each designed to maximize the value of every customer interaction.

In the process, West Direct has not only built one of the nation’s leading customer contact companies, we’ve also helped to shape an industry --- one call, one customer, one contact at a time.

Discover how West Direct can generate results for you, with:

  • Innovative customer care, customer acquisition and upselling and cross-selling.
  • Customized, blended solutions supporting both the business and government sectors that combine agent services with lead management, automated solutions and notifications capabilities to maximize results and minimize the cost per call.
  • Industry-leading infrastructure that includes the most powerful and robust technology platform and automated solutions applications.
  • Our client services group partners with you to proactively manage your campaigns. We work with you to measure the effectiveness of key campaigns and efforts, while providing you the ability to refine efforts to maximize your results.
  • Key contributions to legislation that impacts the ability to freely market to consumers, while ensuring compliance with existing FTC regulations.

There's only one West Direct.

Find out why more Fortune 1000 companies continue to trust us with their customers.

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Our clients have a lot to say about their partnership with West Direct.

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