The right offer, to the right person, at the right time - that's the key to generating more revenue from each customer contact. Knowing when to take advantage of this opportunity requires the powerful analytics of West Direct's upsell and cross-sell solutions - SmartSell® and SmartSell Online®.

This intelligent upsell and cross-sell solution automatically determines a customer's buying habits and immediately initiates the right upsell product at the right time. So, you're able to generate additional revenue, while ensuring the customer experience reflects the same high-degree of service they expect from you.

Any point of contact

Live agent, automated response or online, regardless of where the initial sale is generated, SmartSell and SmartSell Online provides the upsell and cross-sell opportunity with the greatest likelihood of conversion.

Any customer

Utilizing a combination of intelligent, real-time decision processing, SmartSell instantly analyzes and matches your customers' attributes to a database containing the purchasing history of millions of consumers to present your customers with the offers that best reflect their profile, increasing their propensity to buy.

Any product or service

Upsell and cross-sell your own products and services or take advantage of a variety of third-party products and services to generate incremental revenue without the costs of program administration, product fulfillment or other costs.

Win-win-win

Increase revenues and enhance customer relationships, with a program that lets you maximize the profitability of every customer interaction.

Upsells offer a new way to generate additional revenue.

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  • Did you know?

    • SmartSell presents over a million offers a month on behalf of our clients.