When you're comparing outsourced call center solutions, it pays to ask questions. Does the provider offer bilingual capabilities? Do they have a combination of phone agents and IVR services that allow customers to get the information they want, when they want it? Will they train their agents specifically on your products? When you select West Direct, you get all this, plus you partner with a recognized leader among outsourced call centers with more than 20 years of experience in the direct response marketing industry.

Read our comprehensive checklist to compare your current outsourced call center service provider with West Direct.

Our blended call center solutions provide everything you need to ensure you're getting the most out of each customer interaction and that you see the results in key business areas:

• Customer Acquisition: We get to know your company and your products so we can create lasting relationships with new customers.
• Upsells/Cross-Sells: Our upsell and cross-sell solutions, SmartSell and SmartSell Online, understand your customers' buying habits so they can offer the right product at the right time.
• Customer Care: Our combination of highly-skilled and trained agents and leading-edge technology allow you to make the most out of every customer interaction.

With customers facing an increasing number of choices, outsourced call centers need to provide the customer experience that keeps new customers coming back. Contact us to learn how a West Direct outsourced call center solution can help your direct response marketing campaigns.