The way inbound calls are handled speaks volumes about your company. An effortless, pleasant experience typically results in a satisfied customer, one who's likely to come back time and time again. For more than 20 years West Direct has led the direct response marketing industry with a blended inbound call handling service that optimizes the customer experience, leading to increased customer loyalty and repeat business for our clients.

Contact us today to learn how our inbound call handling service can help you lower costs while maximizing revenue. Blended Inbound Call Handling Solutions

Our blended solutions consist of the following services:

• Agent Solutions: Our proven combination of contact center agents, bilingual agents, and home agents provides an extremely effective inbound call handling solution.
• Automated Solutions: Our advanced interactive voice recognition technology ensures your customers won't have to wait to get great service.
• Virtual Call Delivery: West Direct's virtual ACD solution, Direct Connect, allows you to intelligently route calls to agents located anywhere in the country.
• Upsell Solutions: SmartSell and SmartSell Online determine a caller's buying habits, allowing you to deliver an appropriate upsell or cross-sell offer at the end of the customer interaction.

To learn more about how a West Direct inbound call handing service can help you increase customer satisfaction and revenue while lowering costs, contact us today.