Develop a new revenue stream, while enhancing the lifetime value of your customers with SmartSell® and SmartSell Online® from West Direct. Available online or as part of your live agent or Interactive Agent solution, this intelligent upsell/cross-sell solution automatically determines a customer's buying habits and at the end of the call or online interaction and delivers an upsell or cross-sell offer accordingly.

So you're able to deliver the right offer to the right person, increase conversion rates and offer a broad spectrum of products and services that appeal most to customers. With SmartSell from West Direct, you gain the advantages of:

Patented technology

That analyzes and matches your customers' attributes to a database of over 40 million consumers and millions of attributes, to ensure they're offered the right product or service, increasing their propensity to buy.

Providing premiums your customers want

With upsell offers that feature one or more premium incentives that research and results have show interest consumers.

Revenue generation, without added costs

West Direct maintains multiple third-party relationships to ensure your customers are offered the premiums that appeal most to them and we even administer the program from start to finish.

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Learn more about our solution for Internet-based upsells.

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