The anytime availability today's customers want, along with the cost savings you're looking for - what's not to like about West Direct's interactive agent services?

This highly flexible, highly scalable solution provides customers with the self-service convenience and simplicity that enhances their experience. Easy-to-use, easy-to-understand, this solution utilizes West's advanced IVR technology to improve response times, shorten call times and improve customer service. With West's interactive agent solution, you gain:

Unmatched scalability and availability

With more than 120,000 ports for high-volume call processing, along with round-the-clock availability - so your customers don't have to wait.

Enhanced customer experience

With our advanced speech recognition (ASR) technology that humanizes the interaction with the ability to understand local dialects and regional differences in language use and phrasing.

Optimum versatility

With the ability to opt-out to live agents whenever necessary, along with the ability to combine interactive agent with live agents.

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