Just like any business, government agencies need the ability to communicate with their citizens, constituents and staff more effectively.

The increase in Government sponsored programs, benefits and services will certainly drive a greater need to provide a higher level of support and care to citizens, with increasing limited resources. That's where West Direct can help. At West Direct, our proven ability to successfully manage talent, telephony and technology has made us a trusted provider of outsourced communication solutions. We provide a comprehensive portfolio of communication solutions that deliver a higher level of reliability, flexibility and results to a variety of Government agencies and their partners.

Our multi-service contact center solutions include:

  • Call Center Services
  • Automated Solutions (IVR)
  • Satisfaction Surveys
  • Collections
  • Outbound Notifications, including Disaster Recovery
  • Hosted Contact Centers - utilizing a VirtualACD to integrate two or more call centers from different entities to support a specific program including desktop integration.

Our unique ability to create a customized, blended solution ensures you have the right solution for every situation. We have the scalable solutions and experience to help Government agencies and partners accomplish more with less.

A man talking on the phone

Case Study

Learn how West Direct helped support the Digital Conversion Coupon Program.

Learn More

  • Did you know?

    • West supported the Medicare Part D enrollment with automated and agent solutions.
    • West provides outbound information gathering for
      the Social Security Administration.
    • West supported the 2000 census with IVR and Live Agent support of TQA & CFU

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