Your direct response call center needs to speak to a variety of different customers in the way that makes them comfortable. IVR solutions are extremely cost-effective and convenient, but may repel technology-resistant customers who need to speak to a live agent. Conversely, if you strictly rely on brick-and-mortar contact center agents you lose the flexibility provided by interactive solutions. Our more than 20 years in the industry have led us to create blended direct response call center solutions that speak to every type of customer, enabling you to get the most out of every customer interaction.

Our blended call centers combine the following solutions to create seamless customer experiences:

• Agent Solutions: Our proven combination of contact center agents, bilingual agents, and home agents provides an extremely effective inbound call handling solution.
• Automated Solutions: Our advanced interactive voice recognition technology ensures your customers won't have to wait to get great service.
• Virtual Call Delivery: West Direct's virtual ACD solution, Direct Connect, allows you to intelligently route calls to agents located anywhere in the country.
• Upsell Solutions: SmartSell and SmartSell Online determine a caller's buying habits, allowing you to deliver an appropriate upsell or cross-sell offer at the end of the customer interaction.

Contact us to learn how our direct response call center solutions can help you create customer experiences that lead to maximum revenue.